W.I.N. Wednesday: The one thing that makes the biggest difference.
"There is little difference in people, but that little difference makes a big difference. That little difference is attitude. The big difference is whether it is positive or negative."
Last week while waiting to catch a flight at O'Hare airport in Chicago coming home from teaching in Fort Wayne, Indiana, I had the pleasure of having Joe as the United agent working my gate. I have encountered Joe before and he always has a great attitude. I watched him deal with cleaning staff, customers, and the flight crew. He treated everyone with respect and sincerity, even the First Officer for the flight who treated Joe like he wasn't even there.
I took the time to tell Joe how impressed I was with his great attitude and the way he treated everyone. Joe was very appreciative of the compliment and stated, "We are all here for the same reason, to get you out on time and make sure you have a great flight."
My responses was, "we may all be here for the same reasons, but not everyone brings the same attitude to the job." and I told him again how much I appreciated his attitude.
Im my travels, in my business and in life I encounter a lot of people who all allegedly have the same goal or mission. Some have great attitudes and make it a joy to deal with them. Some have crappy attitudes and make dealing with them a miserable experience.
The attitude you bring is infectious not only with your customers but with your peers.
I have written about attitude before, and will write about it again as it is often the one thing that makes the biggest difference.
What's Important Now? - Understand attitude is a choice. Choose well.
Maximizing human potential through Life's Most Powerful Question - What's Important Now?
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